We all know the scene, we’ve all been there, we all dread it but know that we can’t escape it. You know what it is I am referring to, Holiday Tech Support. You get invited over for a fancy holiday dinner and you tell yourself that this is the year where there is no hidden agenda, the loving family member extending the invitation just wants to spend time with you and your family. This is the year where nobody gets any new gadgets, and nobody has any problems with their old ones. This is the year where you will go and enjoy the meal, the Christmas carols, the company of family and friends and the complete and utter lack of Holiday Tech Support. I hate to tell you this, but you’re wrong. The year we are imagining simply does not exist.
This year I know that I will be going to my mother-in-laws to setup a webcam and Skype so she can talk to her son who is unable to come home this Christmas. I know that the day after Christmas I will be helping my father setup a new router and troubleshoot whatever new gadget the other kids got him this year. I will do it and I will do it happily. I love my in-laws and I love my parents. I grin and bear it when my mother-in-law panics and begs me to write down the four steps she needs to memorize in order to change the ringtone on her phone. I give my dad a hard time and remind him that in years past it would have been me asking him for help, in the immortal words of Darth Vader, “When I left you, I was but the learner. Now I am the master.”
Thanks to Samsung my job, and yours, just got a little bit easier.
Samsung has released the app, Samsung+, to the Google Play Store with one goal in mind, helping users use their Samsung devices. The app comes with a host of great features that will help just about anybody who is using their device for the first time and even those who just want to learn new tricks with the device they have.
-One-touch access to Samsung Customer Support through live video chat or by phone
-Find hands-on workshops in your area to learn how to get more from your Galaxy device
-A growing library of tips, tricks & how-to videos that demonstrate your device’s powerful features
-Searchable library of help resources for your phone or tablet
-Access to exclusive promotions and deals on Samsung products
-Top app recommendations
-Exclusive music & behind-the-scenes videos
So for those of you who are anticipating needing to help setup or take care of any Samsung devices be sure to bookmark the app and have it ready for the Holiday Tech Support moments after your nice dinners.
Roy likes to dabble in all things Android and contributes everywhere he can. He owns the site rwilco12.com and its accompanying forum, he develops his own apps and ROM’s, is a Moderator and Recognized Developer on XDA-Developers.com and is the VP of Public Relations for AndroidFileHost.com.